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Terms and Conditions

A) Terms and conditions of use of the site

1. Ownership and purpose

The site www.almeidahotels.pt is owned by Hotéis Alexandre de Almeida Lda, henceforth called Almeida Hotels, fiscal number 500 837 481, whose registered offices are located at Rua Julieta Ferrão nº10 9ºB, 1600-131 Lisboa, and is intended to be used by customers and anyone interested in the services provided by the enterprises integrated in the chain of hotel establishments in which management Almeida Hotels intervenes.

2. Usage

The site is available for free to present the chain Almeida Hotels, the characteristics of the hotels that integrates the chain, to make reservations or any other type of contact with Hotéis Alexandre de Almeida, henceforth called Almeida Hotels.

Using the site implies that the user accepts the present conditions as well as the obligation not to use any software or applications which may interfere with the normal operation of the site.

3. Contents and availability

All the elements contained in the website and information available are the property of Almeida Hotels, other companies included in this group or units included in the chain of hotels with Almeida Hotels management involvement, so that, without such written permission, is not allowed any reproduction, in whole or in part, alteration or use of any content of the site for commercial purposes or otherwise.

Almeida Hotels cannot guarantee that access to the site will be uninterrupted or free of faults caused by communication problems, needs for maintenance or operation shortfalls which it cannot reasonably control, prevent or of which Almeida Hotels is unaware.

Almeida Hotels reserves the right to make changes in any part of the site, without notice, and users should always ensure that they are fully aware of the terms and conditions which are in force at any given time.

4. Links and information from external websites

The site provides access to other websites that are outside the control of the Almeida Hotels. Any user who accesses other sites via the links provided should ensure that he or she is fully aware of the specific terms and conditions of use stipulated by the respective operators.

In order to provide the user information on the location of the Almeida Hotels, the site contains information of public external sites that are outside the control of Almeida Hotels. Almeida Hotels is not responsible for the accuracy of the contents published or by links, and cannot be held responsible for any errors which may be contained in such information or for any failure to update the said information. Any user wishing to check the accuracy of the information provided by these websites should access them directly.

5. Online Reservations

The site allows online reservations at Almeida Hotels properties. The user should read carefully the terms and conditions relating to the availability of rooms, rates, prices, payments, cancellation policy and other information supplied during processing, before completing the booking.

When making reservations, the user, with this act, automatically allows Almeida Hotels to exchange information that you comply with any entities that are part of a system of centralized risk of credit or verification of means of payment.

The reservation made will only be accepted if the payment is guaranteed, in the act of booking, by indicating a credit card issued by a recognized entity, valid for payment of the services that the Almeida Hotels will provide.

B) Privacy Policy

We would like to thank your visit or link to our site https://www.almeidahotels.pt (the "site").

Alexandre de Almeida Hotels are firmly committed to protecting your privacy and will not obtain any personal information about you as a visitor to this site or Customer or Guest of our Hotels, unless you provide it voluntarily. This Privacy Policy (the "Policy") has been prepared so that you are informed of our practices regarding the collection, use, disclosure and transfer of personal information that you (i) can provide to us, or (ii) that we may collect through our site.

We consider the security of our customers' data to be a paramount. Any personal data you provide us with and through which your identification can be obtained is stored in a secure and confidential manner and processed in accordance with applicable law and this privacy policy, which defines what your personal data may be collected and maintained for the purpose of interaction with us, and specifies the terms of our use of them.

We take appropriate technical and organizational measures to protect against unauthorized, unlawful or illegal processing of your personal data, including the encryption of your personal information within the standards applicable in the hotel sector.

 

Any changes we make to this policy will be reflected on this page and notified by email, where and when appropriate.

 

Please read this Privacy Policy before using the site or sending us your information.

 

1. Controlle

Alexandre de Almeida Hotel Group, constituted by Hotels Alexandre de Almeida, Lda., Av. Álvaro Pais, nº 11 - 9º Esq., 1600-007 Lisbon, NIPC: 500837481, and its subsidiaries Praia Mar, Empreendimentos Hoteleiros SA, Rua do Gurué, 16, 2775-581 Carcavelos, NIPC 500221421 and Restelo Companhia Hoteleira Portuguesa SA, Rua dos Jerónimos nº 8, 1400-211 Lisboa, NIPC 500231338, which own and manage the Bussaco Palace, the Curia Palace Hotel Spa & Golf, the Astória, the Métropole, the Praia Mar and the Jerónimos 8.

 

2. What is personal information?

2.1 This section of the Privacy Policy defines what "personal information" is.

2.2 Personal information is any information that may be used for your identification, such as your name, date of birth, address, e-mail address and telephone number.

2.3 Other categories of Personal Information may include:

• Personal information: contact information (including mobile phone numbers), information in your passport, visa information, gender, national identification information, disability information, driving license information, photographs, images;

• Booking details: travel history, groups that you associate when you stay at our hotels, stays, celebrations or visits to one of our hotels;

• Payment information: payment card number and other card information

 

3. Information collected

3.1 This section of the Privacy Policy explains how we collect your personal information.

3.2 Active Information Collection: we actively collect information from our Guests and Clients. Examples of the collection of information we collect include those obtained when you communicate directly with us via email, register to use our site, fill out forms online on our site (or through third party sites). You may also provide us with personal information during registration and check-in at our Hotels (for example, when you fill out our paper registration form).

3.3 Other examples of where we actively collect your information include: (i) when you are aware of your interest in reserving a room or any other type of service; (ii) for sales inquiries and transactions; (iii) participate in a sweepstakes or a contest or a promotion held by our group; (iv) apply for a job with us, or (v) when you are our current or potential supplier of goods or services that we contract from outside.

3.4 Passive collection of information: In some circumstances, we may process information based on (i) your interactions with us (for example, the web page from which you navigated to our site) or (ii) the personal information we receive or are obtained (for example, sources of publicly available information). In these circumstances, it may be said that your Personal Information has been collected passively (that is, collected without its being dependent on an act of your own);

3.5 An example of where your personal information can be collected passively is when you use our site. Whenever you use the site, we will automatically collect the following information:

• details of your use of the site, including your user name, city, country, page views, searches, downloads (filenames);

• technical information, including the device model, the operating system of the machine running the Web browser, the type and version of the Web browser, the IP address, the date and time that you accessed the site;

• download information from the web page;

• general information about the use of the site;

3.6 Like many other hotels, we value your security very much. We may, therefore, record or capture images of our visitors and guests in public areas and certain location-based data (for example, data from your room key cards and other access cards). We may also process your personal information using CCTV primarily to protect you, our visitors, other guests and employees of our establishments.

 

4. Purposes and use of information collected

4.1 This section of our Privacy Policy details the reasons why we collect, process and use your Personal Information.

4.2 We may collect, process and otherwise use your Personal Information for purposes that are required by applicable laws, regulations or other agreements, or to enable us to meet our business needs and legal obligations. These purposes include:

• administer, improve and develop the site;

• administer and complete reservations and registrations;

• manage the business relationship with you and the organization that you may represent, including providing information about our products and services, customer service and Concierge services;

• Organizing, planning and scheduling events or group meetings in our establishments;

• Administer rewards programs, promotional offers and related offers;

• Customize your user experience (for example, by adapting the content that is provided to you on our site);

• Provide information to settle legal issues;

• Provide the requested services;

4.3 We maintain relationships with suppliers of subcontracted services, which we trust, and who help us to provide you with the products and services, including when you visit our website or any of our establishments. We also associate with other companies to provide other services or products (for example, car rental services and package deals). The information we treat may be shared with such partners but only for the purpose of providing those services or products.

 

5. Cookies

5.1 The site creates "cookies" when you visit it.

5.2 A cookie is a small amount of data that a website can send to your browser for storage (for example, so that it can be read later from that browser). The goal of cookies includes providing more personalized communications from websites.

5.3 Cookies may collect information (including Personal Information), such as user preferences, general usage information, etc. Cookies may, in some cases, remain on your device after you leave the site.

5.4 Your browser will only return cookie information for the domain from which the cookie was created, ie the Website, and no other site may request such information. When you return to the site, the cookie is sent back to the web server along with your new request.

5.5 Your browser can provide settings in which you can configure your browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept or reject the cookie.

5.6 The site uses cookies to track your shopping cart. We also use cookies to provide content specific to your interests.

 

6. Disclosure of information

6.1 In some circumstances, we may need to process or disclose your Personal Information in connection with the purposes listed in this Privacy Policy (including those set forth in section 4), or as permitted by law.

6.2 We may disclose your personal information:

a)  To other hotel establishments that are part of our hotel group;

b) Subcontractors who assist us in our activities, including in establishments, reservation systems, reservation systems and who are subject to appropriate obligations of security and confidentiality;

c) If we intend to sell all or a substantial part of our business to another company, our consultants and any potential buyers (and their consultants); and

d) When we have a duty to disclose or share your personal information to comply with any legal or regulatory obligation or request.

6.3 Some of these disclosures may involve the transfer of your Personal Information to a country outside the European Union or to the wider European Economic Area ("EEA").

6.4 In some cases, international transfers may be made to countries that do not have data protection laws similar to those of the European Union. In such circumstances, we will disclose only your personal information:

• where the recipient of the Personal Information is located within a country that has been assessed by the European Commission as ensuring an adequate level of protection for personal information;

• with your explicit consent;

• on the basis of an agreement, designed to protect your information, in the appropriate form approved for this purpose by the European Commission (or an equivalent body);

• when we remain in control of the information; or

• where permitted by applicable law.

6.5 We will ensure that there are adequate safeguards to protect your Personal Information when the disclosure of your information requires an International Transfer.

 

7. Links to other sites

7.1 This Privacy Policy applies to our Site and to Personal Information we collect when you visit our establishments.

7.2 Our site has several links or references to other sites. We consider it relevant that you find that when you visit another site, it is no longer on our site and is subject to the privacy policy (if any) of the new site, which we do not control.

 

8. Security

8.1 We will take appropriate steps to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.

8.2 However, messages you send to us via e-mail or through any Internet connection may not be secure. If you choose to send us confidential information or Personal Information by such means, you will do so at your own risk, knowing that a third party may intercept such information. We are not responsible for the security or integrity of such information. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

9. Related Information

9.1 If you provide us with personal information about family members, friends, dependents or other third parties (for example, for the purposes of making a reservation), it is your responsibility to inform them of your rights in relation to this Privacy Policy, giving them a copy of this Privacy Policy for these purposes.

9.2 The collection of personal data relating to persons under 18 years of age is not of our interest. If it is known to us that such data have been transmitted to us without parental or legal guardian approval, they will be deleted immediately.

9.3 Thus, we trust parents or legal representatives to provide us with the appropriate information.

 

10. Retention of information

We want to keep your personal information accurate and up to date. We will not keep your data for a longer period than necessary. From time to time, we may delete or make anonymous your personal information if you have not stayed with us for a certain period of time.

 

11. Your rights

11.1 If any of the personal information you provided us with changes, please contact us and indicate any changes that have occurred.

11.2 Under applicable law, you have the right to:

• request a copy of the personal information we have

• request the correction or deletion of personal information that is inaccurate

• withdraw any applicable consent for processing and transfer

• oppose the use of your personal information for marketing purposes

• oppose profiling and automated decision-making

11.3 In some cases, you may also have the right to "portability of data" require the transfer of your personal data to you or to a new service provider.

11.4 We will ask for your consent if we want to use your data for marketing purposes or if we want to disclose your information to third parties for marketing purposes.

11.5 To exercise any of these rights at any time, please contact us.

 

12. Complaints

You can submit complaints about the use or other processing of your Personal Information with the body that regulates the protection of data in your country, or in Portugal, in the case, the National Data Protection Commission, which can be found at https: // www .cnpd.pt /

 

13. Changes to this Privacy Policy

13.1 Changes to this Privacy Policy will be communicated on this site.

13.2 It is therefore important that you check the "Privacy Policy" page when accessing our site in order to be aware of any changes that may occur.

 

14. Contact us:

If you have any questions about this Privacy Policy or about our data protection practices, please contact us at:

(a) email: privacy@almeidahotels.pt

(b) Address: Hotéis Alexandre de Almeida Lda., Av. Álvaro Pais, nº 11 - 9º Esq, 1600-007 Lisboa, Portugal

(c) Telephone: +351 217991930

C) Place of jurisdiction

The gathering and keeping of data via the website, as well as the terms and conditions of the use thereof, are governed and interpreted in accordance with portuguese legislation, and both parties shall agree, in the exclusive interest of Almeida Hotels, to elect Lisbon District Court as the exclusive place of jurisdiction in order to judge and pass verdict on any cases, actions or legal measures which may arise or result from the use of the website.